Here at Status we know the value of Technical Support. This is why we have dedicated engineers on hand to assist you with your applications.
If you have a request for technical support, please consider the points below and answer the applicable sections of this form below. Please use this document for the basis of an emailed request for support.
Please send the support request to support@status.co.uk
This is intended to help us to resolve any issue in a prompt manor and avoid delays in needing to request further information that we require to answer the support request.
Where relevant please supply additional information including circuit sketches, recorded values, photographs, screen shots and datasheets of third-party equipment.
Basic Information We Require:
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Status product or part Number(s)
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Number of products
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Serial Number(s)
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Supplier (if known)
Application:
Consider a connection sketch, third party input / output equipment datasheet(s).
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Give a (brief) description of the application, including input and output conditions for the Status product.
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Is this a new installation that has an issue on commissioning or an existing application that had been working and has now failed / has a problem in some manner?
The Problem:
Consider software screen shots (configuration details), recorded values of inputs vs outputs and photographs.
Please give a description of the problem including the following where relevant:
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Software: Are you using configuration software with the Status product? Which software and version are you using? Which version of windows are you using?
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What did you intend the Status product to be doing against what the product is actually doing? How did you determine you have a fault / problem?
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If you have more than one Status product of type, are they all showing the same behavior?
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What if any solutions have you tried and what was the result?
